Help Center / Refills and cancels

Request a refill

Written by the SMMFollows support team. Updated 2026-11-01.

Refills restore units that were delivered and later dropped. They are free on services that include refill, within the period stated in the service description.

Before you request

1. Open the service on the Services page and confirm it has a refill period ("Refill: 30 days", for example). A service without one can't be refilled.
2. Check that the order is Completed or Partial, and that you're still inside the period, counted from completion.
3. Make sure the count actually dropped below what was delivered. Compare the current count with start count plus delivered quantity.

Requesting it

1. Open Tickets in the left menu.
2. Choose the Orders category, then Refill.
3. Paste the order ID. Several orders can go in one ticket, separated by commas (27417914,27417915). Wrong IDs are the main reason refill tickets take longer, so copy them from the Orders page rather than typing them.
4. Add a short message and submit. The refill is started on our side and you get an answer in the ticket.

Through the API, the same thing is action=refill, and you can follow it with refill_status.

Why a request is rejected

• The refill period is over.
• The count didn't drop, or dropped less than the platform's normal fluctuation.
• The page is private or the post is gone, so there's nothing to refill onto.
• A refill for the same order is already running.

If a refill was rejected and you think it shouldn't have been, open a ticket with the order ID and a screenshot of the current count.

Didn't find what you needed? Open a ticket from your account and include the order ID if there is one. We reply around the clock.