Help Center / Refills and cancels
Cancel an order
Written by the SMMFollows support team. Updated 2026-11-01.
Cancellation stops an order before, or during, delivery. It's possible only on services that allow it, and only while there's still something to stop.
Which orders can be canceled
- Services with cancel enabled. The API service list shows this as
"cancel": true; on the website it's in the service description. - Orders that are still Pending or In progress. Completed orders can't be canceled; if their count dropped, that's a refill.
How
- On the Orders page, a Pending order shows a red Cancel button under its status. Click it; the order moves to Canceled and the charge comes back.
- Once the button is gone (the order is In progress, or the service doesn't allow self-cancel), open a ticket: Tickets → Orders → Cancellation, with the order ID. We can stop most orders that haven't started delivering; one that is already running may finish before we reach it.
What you get back
- Canceled before any delivery: the full charge returns to your balance and the status becomes Canceled.
- Canceled during delivery: the order ends as Partial, and only the undelivered part is refunded.
Refunds go to your SMMFollows balance, not back to your card or PayPal.
Didn't find what you needed? Open a ticket from your account and include the order ID if there is one. We reply around the clock.